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Warranty and Non-warranty Repair
Products cannot be returned to SOLOS Endoscopy for warranty or non-warranty repair without prior authorization. Please send a copy of your invoice to validate date of purchase. A Returned Goods Authorization number will be issued by the SOLOS Endoscopy Repair Department upon approval. This number must be prominently written in the upper left hand corner of the shipping container. To obtain an RGA number, please call SOLOS Endoscopy's Repair Department, (800) 388-6445. Freight must be prepaid on all authorized returns, either warranty or non-warranty.
SOLOS Endoscopy warrants all of its products to be free from defects in material and workmanship under normal operation and use.
The warranty period for major equipment is 12 months.
All accessories are warranted for 60 days.
This warranty is limited to the repair or replacement at SOLOS Endoscopy's discretion of any product that is returned within the specified warranty period, and which, after examination, shall disclose that the product, or integral part thereof, has not been altered or serviced by anyone other than SOLOS Endoscopy and has not been damaged as the result of accident, abuse, misuse or negligence on behalf of the owner.
Freight must be prepaid by the customer for warranty and non-warranty repairs. We will not accept C.O.D. shipments. Freight back ("return freight to customer") is paid for by SOLOS Endoscopy for warranty repairs. Freight back is charged to the customer on all non-warranty repairs |
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SOLOS Endoscopy, Inc. |
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Boston/Dedham Commerce Park
65 Sprague Street
Boston, MA 02136
Toll Free: 800-388-6445
Local: 617-360-9700
Fax: 617-360-9740 |
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