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Authorization to return goods |
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All product returns must be authorized in advance by SOLOS Endoscopy.
Unauthorized returns will be refused. Each request for return must be made to SOLOS Endoscopy. Freight must be prepaid on all authorized returns. |
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Returned Goods Report Number |
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A Returned Goods Report (RGR) number must be obtained prior to the
return of any items. Upon approval, SOLOS Endoscopy will issue an RGR number.
The RGR must include:
- Reason for return: "overstock, ordered in error", etc.
- Catalog number, quantity and serial number.
- Hospital P.O. number and date, SOLOS Endoscopy invoice number
and date, or sales order number.
NOTE: RGR number must be located on the outside of the returned
goods for proper crediting. RGR expires 45 days from date of issue. |
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Merchandise not accepted for return and/or credit |
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Products that will not be accepted by Woodbine/SOLOS:
- Products ordered on a special order or custom basis.
- Products not in standard Woodbine/SOLOS packaging.
- Products not listed in the current price list or otherwise discontinued.
- Case goods products which have been opened.
- Products unsuitable for resale (such merchandise will be immediately
destroyed by Woodbine/SOLOS).
- Products accompanied by an RGR number, but NOT displaying the
return label.
- Products more than one year old.
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SOLOS Endoscopy, Inc. |
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Boston/Dedham Commerce Park
65 Sprague Street
Boston, MA 02136
Toll Free: 800-388-6445
Local: 617-360-9700
Fax: 617-360-9740 |
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